CCW Europe Digital Summit 2022

Organization:IQPC

Location:Online

When:22/02/2022- 23/02/2022

The COVID-19 pandemic is far more than a health crisis: it has unpredictably changed our whole way of life. Due to that customer behaviour is likely to never return to normal ways, and it’s never been more difficult to capture customer loyalty after pandemic.

The basics of speed and simplicity of service are no longer guaranteed. Now that instant gratification isn’t an option, service providers must step-up to the plate, innovate and provide added value to retain and engage consumers.

This February, CCW returns to provide the customer contact community with the strategies and solutions you need to adapt your service in 2022. From the 22nd – 23rd, we invite you to share and connect on cross-industry lessons to increase loyalty and retention, re-think customer value and prioritise employee wellbeing.

What New for The CCW Europe Digital Summit:

  • Gain practical takeaways to implement
  • Meet with senior leaders for valuable insights
  • Learn from Industry Leaders
  • Interact to elevate your CCW experience

Speakers Include:

  • Peter Schmeichel MBE, Danish former professional footballer, accomplished TV presenter, football analyst, speaker and brand ambassador
  • Dimitris Alevizopoulos, Digital Consumer & Customer Platform Leader, Coca-Cola
  • Georgios Papadopoulos, Head of Customer Solutions Unit, Novartis
  • Sanne Forsberg Holm, Director and Head of People & Culture, LEGO House
  • Craig Goold, Head of CX and Change Demand, Skipton Building Society
  • Amanda Du, Head of Ecommerce, Penta Hotels
  • Gianfranco Cuzziol, Group CRM and Personalisation Lead, Natura & Co
  • Stella Anestiadou, Head of Contact Center, Operations & Primary Healthcare Division, Bioiatriki Healthcare Group
  • Marta Lima, Innovation Manager, Vodafone
  • Ashley Albright, Customer Support Operations Analyst, Intercom
  • Neill Brookman, Director of Solution Engineering, EMEA, Treasure Data
  • Martin Hill-Wilson, Owner, Brainfood Consulting
  • Brian LaRoche, Employee Development Strategist, CallMiner
  • Neill Brookman, Director of Solution Engineering, EMEA, Treasure Data
  • Gal Rimon, Founder and CEO, Centrical
  • Sebastian Glock, Senior Technology Evangelist, Cognigy
  • Jay Gupta, AI Expert, Talkdesk
  • Dan Oldridge, Regional Director for Service Cloud, Salesforce
  • Simon Thomsen, Head of Customer Success, Solvemate

The organizer of CCW Europe Digital Summit 2022, IQPC, is a global business to business event company. Its mission is sharing global business solutions.

They are building events and online communities with the world’s leading business experts that inspire corporate innovation. They provide business executives around the world with tailored practical conferences, large scale events, online events and webinars, keeping them up-to-date with industry trends, technological developments and the regulatory landscape.

Join IQPC’s, one of the market leading “must attend” events, CCW Europe Digital Summit 2022 to follow the latest innovations.

To find out more visit the CCW Europe Digital Summit 2022 website.

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